5.12 Printing cards

For information about card printers, see the Printer Integration Guide.

5.12.1 Printing a card

You can use the Print Card workflow to print a card that has already been issued.

To print a card:

1. From the Cards category, select Print Card.

   You can also launch this workflow from the Batch section of the More category in the MyID Operator Client. See the Using Batch workflows section in the MyID Operator Client guide for details.

   

2. From the drop-down list, select the card printer you want to use.

   The first time you use this workflow, the selection is blank; on all subsequent uses, MyID remembers the last printer you selected (if it is still installed on your PC).

3. Insert the issued card you want to print into the card printer and click Load Card.

   Once the card has loaded, it appears in the card list.

   Note: At any point, if there are problems, you can click More Details to view information about the messages being returned from the card printer.

4. Select the card from the list.

   Note: MyID cannot differentiate between card readers attached to the PC and card readers attached through the card printer. If you have more than one card inserted, make sure you select the correct card from the list.

5. Click Next.

   

6. Select the card layout from the drop-down list.

   MyID displays a preview of the card layout using the details taken from the cardholder's account. You can zoom in and out on the front and back preview images.

7. Click Print.

   MyID prints the card. Do not disconnect the printer until it has finished printing.

5.12.2 Printing badges

The Print Badge workflow allows you to print a card layout for a specific user onto a card that does not have a chip.

To print a badge:

1. From the Cards category, select Print Badge.

   You can also launch this workflow from the View Person screen in the MyID Operator Client; this launches the workflow with the person already selected. See the Printing a badge section in the MyID Operator Client guide for details.

2. Use the Find Person screen to find the person for whom you want to print a badge.
3. Select the printer from the list, then click Continue.

4. Select a layout from the list.

   Note: You can print any layout that is associated with a credential profile available to the user's role. The user's role must have the Can Receive option selected in the credential profile.

5. Click Print.

5.12.3 Printers have external readers

You can configure MyID to ask the operator to read the proximity serial number using an external prox reader before inserting the card into the printer when using the Collect Card workflow.

To enable this feature:

1. From the Configuration category, select Operation Settings.
2. Click the General tab.

3. Set the following option:

   • Printers have External Prox Readers – set to Yes to enable reading the proximity serial number before placing the card in the printer.
4. Click Save changes.

With this option enabled, in the Collect Card workflow, MyID reads the serial number of the proximity card, then instructs you to place the card in the printer hopper; you then click Next to print the card.

5.12.4 Troubleshooting card layout preview issues

If the preview image of the card displays an error with the following:

Unable to retrieve card layout preview

the issue may be caused by the following:

• Missing data in the user record.

  For example, there may be custom fields that are included on the card layout that are not populated for the cardholder.

• Missing image files.

  For example, if you have specified a dynamic custom image based on a field in the user record, and there is no corresponding file that matches the dynamically-generated filename.

• Problems accessing the CRL for the IIS SSL certificate.

  For https connections, the client PC must be able to access the CRL for the certificate used for the MyID website. If you are experiencing problems, you can disable the server certificate revocation check on the client; in Internet Options, on the Advanced tab, in the Security section, deselect the Check for server certificate revocation option.

Make sure that you have set the Image Upload Server option (on the Video page of the Operation Settings workflow) to the name of the MyID web server; for example:

myserver.example.com